Artist FAQ

From your artist dashboard, click "Add New Artwork". Fill in the title, medium, dimensions (H x W x D in cm), year of creation, condition, price, and a detailed description. Upload at least one high-quality photograph (minimum 1200 x 800 px). Select the appropriate category and tags. Save as Draft or Submit for Review. Our team reviews new listings within 1-2 business days.

Yes, you have full control over pricing your artworks. The price you set is the buyer-facing price. The platform commission is deducted from your payout, not added to the buyer's price. We recommend pricing based on your material costs, hours invested, and comparable artworks on the platform. Pricing guidance is available in your artist dashboard.

Yes. Prints and reproductions are permitted but must be clearly and prominently disclosed in both the listing title and description. You must state whether it is an open edition or limited edition, and if limited, include the edition number (e.g., "3 of 50") and total edition size. Listing a reproduction as an original is a serious violation and will result in account termination.

At least one photo is required, but we strongly recommend 4-6 images for best results. Include: a full front view of the artwork, at least one close-up showing texture and detail, a side view if the artwork has depth, a photo showing scale (e.g., next to a common object or hung on a wall), and the artwork's signature if signed. Good photography significantly improves sales.

Yes. You can edit your listings at any time from your dashboard. Price changes and description updates take effect immediately. Changes to core details (medium, dimensions, or photographs) on a listing with active buyer interest may trigger a brief re-review. You cannot change the fundamental nature of the artwork (e.g., change from original to print) without creating a new listing.

Yes, but mandatory disclosure is required. Any artwork created with significant AI input must clearly state this in the listing title or the first line of the description, naming the AI tool used. AI-generated works may not be described as "hand-painted," "hand-drawn," or "original" without significant additional human creative and physical involvement. See our Content Guidelines Section 10 for full details.

For original artworks, yes -- a Certificate of Authenticity (CoA) signed by you must be included with every sale. The CoA should include the artwork title, medium, dimensions, year of creation, and your signature. For prints and reproductions, a signed and numbered print certificate suffices. Our system generates a template CoA for you to print and sign with each order.

Our commission is a percentage of the artwork's sale price (excluding shipping), clearly stated in your Artist Agreement during onboarding. GST is calculated on the commission amount as per applicable rates. Full commission details are visible in your artist dashboard under "Fee Structure". There are no listing fees, monthly fees, or hidden charges.

Your revenue for each sale is held for 7 days after confirmed delivery to cover the buyer's return window. Once that period ends without a return request, your payout (sale price minus commission) is released on the next scheduled payout cycle -- typically every 7 days for active sellers. Payouts are made directly to your registered bank account via NEFT/IMPS.

Go to your artist dashboard and navigate to "Payment Settings". Enter your new account number and IFSC code. For security, any bank detail change is subject to a 3-business-day verification hold before the new details become active. You will receive email confirmation when the change is applied. Pending payouts during this period are held safely.

Yes. For every completed sale, the system generates two invoices: a buyer invoice (from you to the buyer) and a commission invoice (from Auria Art House to you). Both are GST-compliant and available in your dashboard under "My Invoices". If you have a GSTIN, ensure it is updated in your profile for accurate tax treatment.

If a return is approved and it is determined to be due to your error (misrepresentation, inadequate packaging, or wrong item), the refund amount and return shipping cost will be deducted from your pending revenue balance. If the return is due to reasons outside your control (such as courier damage despite proper packaging), your payout is protected and we handle the insurance claim.

Yes. You can offer discounts on your listings directly from your dashboard by setting a "Sale Price" alongside the original price -- buyers will see both. Platform-wide promotional campaigns are coordinated by Auria Art House and artists are invited to participate. Participation in promotions is voluntary and details are communicated in advance.

Once a sale is confirmed, a notification will appear in your dashboard and be sent to your email. You will receive a pre-paid shipping label and courier pickup instructions. Pack the artwork carefully (see packaging guidelines below), attach the label, and keep the package ready for courier pickup within 7 business days. The courier will collect from your address -- you do not need to go to a courier office.

Proper packaging is your responsibility and protects both the buyer and your payout. Follow these steps:

• Wrap the artwork surface with glassine or acid-free paper
• Cover with at least 2 layers of bubble wrap, securing with tape
• Add corner protectors for framed or rigid works
• Place in a snug-fitting rigid corrugated cardboard box
• Fill void space with foam peanuts or crumpled paper
• For high-value or fragile works, use a double-box method
• Mark the outer box "FRAGILE -- HANDLE WITH CARE" on all sides

Damage caused by inadequate packaging is the artist's liability.

You must dispatch within 7 business days of the confirmed sale. If you are unable to dispatch within this window (due to travel, illness, etc.), contact our support team in advance so we can notify the buyer and avoid a cancellation. Repeated late dispatches may affect your seller rating.

All shipments through Auria Art House include basic transit insurance. If damage occurs despite proper packaging on your part, we raise an insurance claim with the courier. Your payout is protected in cases of genuine courier damage where packaging standards were followed. This is why following our packaging guidelines is critical -- it determines whether the claim succeeds.

In exceptional circumstances (e.g., oversized sculptures or remote artist locations), alternative courier arrangements may be permitted. Contact our support team before dispatching. Using your own courier without prior approval may void transit insurance coverage and affect your payout if a dispute arises.

If a buyer reports non-delivery, our support team will investigate with the courier using your tracking data. Keep your dispatch confirmation and any pickup receipts as evidence. If the tracking confirms delivery and the buyer disputes it, the courier conducts a physical verification. Your payout is protected during the investigation period and will not be released to the buyer until resolved.

Buyers may return within 7 days only if: the artwork arrived damaged in transit, it significantly differs from the listing description or photographs, the wrong item was delivered, or there are undisclosed defects. Change-of-mind returns are not accepted. Custom commissions are non-returnable once work has commenced. See our Return Policy for complete details.

A return in itself does not penalise your account. However, if the return is caused by misrepresentation in your listing or inadequate packaging, the refund and return shipping costs are recovered from your revenue. Repeated returns due to listing inaccuracies will trigger a listing review. Returns caused by courier damage where you followed packaging guidelines do not affect your rating.

If you believe a return was approved incorrectly, you may escalate within 14 days of our decision by emailing support@auriaart.com with "Return Dispute -- [Order Number]" in the subject. Provide your evidence (original listing photographs, dispatch proof, courier records). A senior review will be conducted and a response issued within 14 business days.

Custom commissions cannot be cancelled by the buyer once you have commenced work. If the buyer cancels before you start, issue a full refund via your dashboard. If they cancel after you have started, a partial refund may apply based on work completed -- contact our support team to handle this fairly. Document your work-in-progress as evidence to protect your earnings.

Browse upcoming events on the Events page. Click "Submit Entry" on the relevant event and follow the submission process -- this includes uploading artwork images, dimensions, medium, and a brief artist statement. Pay the entry fee if applicable. Submissions are reviewed against the event theme and requirements. Confirmation of acceptance or rejection is sent by email before the event.

Yes. You retain full copyright of all submitted artworks. By submitting, you grant Auria Art House a limited, non-exclusive licence to photograph, display, and use images of your artwork for event promotion and reporting -- in print, digital, and social media. This licence is for promotional purposes only and does not transfer copyright or commercial exploitation rights.

This depends on the specific event. Exhibition listings clearly state whether artworks are for sale or for viewing only. If for sale, transactions are processed through the Auria Art House platform under the standard commission structure. You will be notified of any sale during or after the event, and the normal 7-day payout hold applies.

Entry fees are non-refundable once paid as they cover curation, administration, and event costs. If Auria Art House cancels an event, all registered participants receive a full refund within 7-10 business days. If your submission is not selected, the entry fee is not refunded but you are welcome to reapply to future events.

Yes. From your dashboard you can set individual listings to "Inactive" -- they will be hidden from public view but all data is preserved. You can reactivate at any time. If you need to pause all listings temporarily (e.g., during travel), use the "Vacation Mode" toggle in your account settings. This automatically marks all active listings as inactive until you return.

Auria Art House is primarily a creator marketplace where artists sell their own work. Galleries or agents wishing to represent multiple artists on the platform should contact us at info@auriaart.com to discuss partnership or gallery account options. Each represented artist must still be individually verified.

If your account is suspended, all active listings are immediately hidden from public view. In-progress orders are completed under supervision. Pending payouts are held until the suspension is reviewed. If reinstated, listings and payouts are restored. If permanently terminated, in-progress orders are fulfilled and remaining payouts (minus any deductions for violations) are released after a 30-day review period.

To close your account, email support@auriaart.com from your registered email requesting account closure. Accounts with active listings, pending orders, or outstanding payout balances cannot be closed until resolved. All active listings must be deactivated first. Final payouts are processed within 14 days of account closure confirmation.